Ordering your Glasses 
1. What information do I need to order spectacles with Spex Factory?
2. How do I obtain my glasses prescription?

Your Prescription
1. What is your “Distance”,  “Near” or “Intermediate” prescription?
2. What is my Pupillary Distance and how do I obtain it?

Lenses
1. What material are the glasses lenses made from?
2. Do we sell tinted or transition (plastic lenses that react to go dark in bright sunlight)?
3. Do we sell anti-reflection coatings or hard coats?

Support
1.What is your guarantee policy?
2. What if I enter some information in incorrectly?
3.What happens about adjustments if needed to my glasses?

Payment
1. What are the methods of payment?
2. Is the Payment page secure?
3. What are the Postage and Packaging costs?

Ordering your glasses    <back>

1. What information do I need to order glasses with Spex Factory?
You need a copy of your glasses prescription. Your optician by law, must provide you with a copy of your prescription after your eye examination .As long as the prescription is under 2 years old it can be used on this Website.

2. How do I obtain my prescription?
By law your optician is obliged to give you a copy of your glasses prescription following your eye test.

1. What is your “Distance”, “Near” or “Intermediate” prescription?
For distance glasses choose the “Distance” line on our spectacle ordering form. For intermediate type “Distance” prescription in and then type in the intermediate ADD into the box provided. For reading glasses you type in the “Distance” prescription followed by the reading ADD POWER in the box provided.
If you need any advice about which line is appropriate, please ask your optician at the time of the eye test.

2. What is my Pupillary Distance and how do I obtain it?
The pupil distance is a measurement from the centre of the right pupil (black spot) to the centre of the left pupil. This measurement helps in centring the lenses correctly. This can be provided by your optician. Alternatively you can choose to use an average pupil distance, which is provided by our dispensing opticians. You can also use our online measuring guide to get the measurement.

1. What material are the glasses lenses made from?
The glasses lenses are made from light and safe CR39 (Colombo Resin) plastic lenses. We use a high index (1.6) for thinner lenses. We do not use glass lenses. You can order scratch resistant (but not scratch proof) lenses to help protect the surfaces of the lenses.

2. Do we sell tinted or transition (plastic lenses that react to light to go dark in bright sunlight)?
We sell a light tint in grey or brown. The depths of tints are light 80% transmission, medium 50% transmission and dark 30% transmission.
We also sell transition lenses which go dark when exposed to UV light. These have a UV filter which protects the eye but not to direct sunlight.

3. Do we sell anti -reflection coatings or hard coats?
We sell anti-reflection coatings .These reduce reflections and are particularly useful for driving at night or working under artificial lighting conditions.
We sell hard coats. These provide a hard outer coat for the lens but are not scratch proof.

1. What is your guarantee policy?
All our glasses are checked by our technicians so they are accurate to the prescription details given by you. The glasses lenses are checked for any scratches or faults in the lenses. In the unlikely event that your spectacles arrive with a defect, we will replace them free of charge. Please call us within 14 days of dispatch of your spectacles and we will replace or give a full refund.

2. What if I enter some information incorrectly?
Please double-check your prescription and delivery details before submitting your order. Please alert us by phone or e-mail immediately as orders are processed very quickly. Please print off your order for reference.

3. What happens about adjustments if needed to my glasses?
Minor adjustments can be done at an optical store. Most will not charge for this service. Some may charge a small fee
.

1. What are the methods of payment?
Please use any major credit or switch card on the payments section of our Website. For re-glazes please send a cheque with the printed order form.

2. Is the payment page secure?
At Spex Factory we take your security and confidentiality very seriously. Using SSL encryption, we protect all your payment details.

3. What are the Postage and Packaging costs?
The postage and packaging costs are £2.50 for each pair of glasses and £2.50 for any number of boxed contact lenses.